Have a question about a product, a download that didn’t come through, or something you’d like us to create next? We’d love to hear from you — send us a message and we’ll get back to you as soon as we can.
Contact details block
📧 Email: [your support email — e.g. support@digitalorbit.com] 🕐 Response time: We typically reply within 24–48 hours
Contact form
If you have Contact Form 7, WPForms, or a similar plugin installed, add a simple form here with these fields:
- Name
- Order number (optional)
- Message
If you don’t have a form plugin yet, the email address above is enough to start — you can add a form later.
FAQ section (optional, but builds trust before people even need to ask)
Q: I purchased a product but haven’t received the download. What do I do? A: Check your email (including spam/promotions folder) for your download link. If you still can’t find it, email us with your order number and we’ll resend it right away.
Q: Can I get a refund? A: [Fill in your actual policy here — e.g. “Since these are digital products, we’re unable to offer refunds once a file has been downloaded. If there’s an issue with your file, contact us and we’ll make it right.”]
Q: Can I use these templates for commercial purposes? A: [Fill in your actual license terms — e.g. “Yes, for personal projects and small business use. Resale or redistribution of the files themselves is not permitted.”]
Notes for setup
- Replace the bracketed placeholders (email, refund policy, license terms) with your actual details before publishing.
- Once this page is published, go to Appearance → Menus, remove the old broken “Contact US” link, and add this new page in its place (Save Menu after).
- Double-check the new page’s URL (permalink) reads
/contact-us/and not something auto-generated like/contact-us-2/— WordPress sometimes appends a number if it thinks the slug is a duplicate of the deleted one.